Delivery & Shipping Policy
At NP Packaging, we aim to get your packaging products to you quickly and securely. Most orders are delivered within 1–2 business days.
Delivery Time
Our standard delivery timeframe is:
1–2 business days
Business days are Monday to Friday, excluding UK bank holidays.
Delivery times are estimates and begin once your order has been processed and dispatched.
Order Processing
Orders are processed as quickly as possible after payment has been successfully received.
During particularly busy periods, public holidays or circumstances outside our control, processing and delivery may take slightly longer.
Delivery Areas
NP Packaging delivers to customers across the UK.
Delivery availability, charges and estimated times may vary depending on your location, order size and the delivery service required.
Any applicable delivery charges will be displayed during checkout before you complete your purchase.
Order Tracking
Where tracking is available, you may receive tracking information once your order has been dispatched.
Please allow some time for the courier’s tracking system to update after receiving your dispatch notification.
Large and Bulk Orders
Large or bulk packaging orders may require additional handling or may be delivered in multiple parcels.
If your order is particularly large, delivery arrangements or times may differ from our standard 1–2 business day delivery timeframe.
Multiple Parcels
Some orders may be dispatched in more than one parcel.
If you receive only part of your order, please check your tracking information before contacting us, as the remaining parcels may still be in transit.
Delivery Delays
While we aim to deliver orders within 1–2 business days, delays can occasionally occur due to circumstances outside our control.
These may include:
- Courier delays
- Severe weather
- Public holidays
- High seasonal demand
- Transport disruption
- Incorrect or incomplete delivery information
If your order has not arrived within the expected timeframe, please contact us with your order number so we can investigate.
Incorrect Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your delivery details carefully before completing checkout.
If you notice an error after placing your order, contact us as soon as possible. We will try to update the address before dispatch, but we cannot guarantee that changes can be made once an order has entered the delivery process.
Additional delivery charges may apply if an order needs to be resent because an incorrect or incomplete address was provided.
Missed Deliveries
If nobody is available to receive your order, the courier may:
- Attempt delivery again
- Leave the parcel in a safe place
- Deliver it to a collection point
- Leave instructions explaining how to rearrange delivery
The exact procedure will depend on the courier handling your order.
Damaged Parcels
Please inspect your delivery when it arrives.
If your parcel or products appear damaged, contact NP Packaging as soon as possible and provide your order number along with clear photographs of the damaged packaging and affected products.
We will review the issue and advise you on the appropriate next steps.
Missing Items
If an item appears to be missing from your delivery, first check whether your order has been split into multiple parcels.
If you believe an item is genuinely missing, please contact us with your order number and details of the missing product.
Failed or Refused Deliveries
If a delivery cannot be completed because an incorrect address was provided, delivery was repeatedly unsuccessful or the parcel was refused, the order may be returned to us.
Additional delivery charges may apply if you ask us to send the order again.
Weekends and Bank Holidays
Our standard 1–2 business day delivery timeframe does not include Saturdays, Sundays or UK bank holidays.
For example, an order placed towards the end of the week may arrive during the following working week.
Changes to Delivery Times
Delivery estimates are provided in good faith but cannot always be guaranteed. Circumstances outside NP Packaging’s reasonable control may occasionally affect delivery times.
Where possible, we will work with our delivery partners to resolve delays and get your order to you as quickly as possible.
Contact Us About Your Delivery
If you have a question about your delivery, please contact NP Packaging through the contact details provided on our website.
Please include your order number when contacting us so we can locate your order and assist you more quickly.
Last updated: August 2026