Refund policy
Refund & Returns Policy
Last updated: March 2026
At NP Packaging Ltd, we aim to provide high-quality products and a reliable service. If you are not satisfied with your purchase, please review our returns policy below.
1. Returns Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- Items must be unused and in original condition
- Items must be in their original packaging
- Items must be suitable for resale
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
We cannot accept returns for:
- Opened or used items
- Items damaged after delivery
- Items returned outside the 14-day return window
3. How to Request a Return
To start a return, please contact us at info@nppackaging.co.uk within 14 days of receiving your order.
Please include:
- Your order number
- Reason for return
Once approved, we will provide instructions for returning your item.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- Original delivery charges are non-refundable
- We recommend using a tracked service, as we are not responsible for items lost during return transit
5. Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 working days for the refund to appear
6. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos.
We will arrange a replacement or refund where appropriate at no additional cost.
7. Contact Information
If you have any questions, please contact us:
NP Packaging Ltd
28 Redburn Drive
Bradford
West Yorkshire
BD18 3AZ
United Kingdom
Email: info@nppackaging.co.uk
Phone: +44 7859 797428
We are committed to providing clear, fair, and transparent policies for all customers.